Returns and exchanges
Received a Wrong or Damaged Product? Don’t Worry!
If you receive a damaged, defective, or wrong item, please get in touch with us within 24 hours of delivery.
Make sure to record an unboxing video and take clear photos of the product and its original packaging. This helps us verify the issue and offer a quick solution.
Reach out to us at torrisblends@gmail.com — we’re here to help!
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Is an Unboxing Video Necessary for Claims?
Yes, an unboxing video is mandatory for any issues related to:
• Broken or leaking bottles
• Missing items
• Incorrect products
The video should show the package being opened for the first time, without any cuts or edits.
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What If the Parcel Looks Tampered or Damaged When It Arrives?
If the package appears tampered with or damaged, please do not accept it from the delivery person. Let us know immediately so we can take care of it.
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Do You Check Products Before Shipping?
Yes! We conduct a thorough quality check on every order before dispatching. But in case something slips through, we’ll do our best to fix it fast.